Privacy Policy
Phieg CRM is the system Phieg Marketing Agency uses to deliver the sales leads it generates for its clients, and that clients and their teams use to work those leads. This policy explains what information the platform handles, why, and what your choices are. It applies to the web app at phiegcrm.com and to the Phieg mobile app for iOS and Android, which is the same platform in a native shell.
1. Who is responsible
Phieg Marketing Agency operates the platform and is the data controller for user accounts and for the operation of the service. For lead information, Phieg processes data on behalf of the client whose advertising generated the lead; that client decides how the lead is contacted and is the controller of that relationship.
Questions or requests: hello@phieg.com.
2. Information we handle
| Category | What | Where it comes from |
|---|---|---|
| Account | Name, work email, role, a hashed password, which client or team you belong to | Created by a Phieg administrator when you are given access. There is no public sign-up. |
| Leads | The name, phone number(s), email and answers a person submits on an advert form; the campaign and advert it came from; the status, notes and feedback your team records | Submitted by the person through Meta (Facebook/Instagram) lead forms run on the client's behalf, or added by a client's team |
| Usage | Sign-in events, actions taken on leads, technical logs (errors, timings) | Generated as you use the platform |
| Notifications | A push subscription for your browser or device, if you turn notifications on | Your browser or device, only after you allow it |
3. What we do not do
- We do not sell personal information, to anyone.
- We do not show advertising in the platform and do not use advertising or tracking SDKs.
- We do not track you across other companies' apps or websites.
- Face ID, Touch ID and fingerprint checks in the mobile app are performed by your phone's operating system. Your biometric data never reaches the app or our servers; the app only learns whether the check passed.
4. Why we use it
- To run the service: deliver leads to the right client and team member, keep lead status and feedback in sync, and generate the reports and exports you ask for.
- To keep accounts secure: authenticate sign-ins, expire sessions, and detect misuse.
- To notify you: new-lead alerts and other notifications you have opted into.
- To keep the platform working: operational logs for diagnosing errors and performance.
5. Who else sees it
Lead information is visible to the client it belongs to, to that client's team members, and to Phieg staff whose role requires it. Client team members see only what their role permits; for example, some roles cannot see phone numbers.
We use service providers to run the platform — hosting, database, email delivery, push notification delivery, and error logging. They process data only on our instructions and to provide their service. Where a client has asked us to forward their leads into their own CRM or a Google Sheet they control, we send the lead there on their instruction; how that system handles the data is governed by the client's own arrangements.
We disclose information if required by law or to protect the rights and safety of the platform and its users.
6. Where it is stored and for how long
Data is stored on cloud infrastructure in the European Union, encrypted in transit (HTTPS). Lead records are retained while the client relationship is active and for a period afterwards to support reporting, invoicing and dispute resolution, after which they are deleted or anonymised. Account records are removed when access is revoked. Operational logs are kept for a limited period and then discarded.
7. The mobile app
The mobile app stores a sign-in session on the device so you do not have to enter a password every time. If you switch on the app lock, the session is protected by your phone's biometric or passcode, and it is removed if you switch the lock off or the session expires. Files you export are saved through your phone's share sheet to the destination you choose. Notifications require your permission and can be revoked in your phone's settings at any time.
8. Your choices and rights
- You can see and correct your account details in Settings, and turn notifications on or off there.
- Depending on where you live you may have the right to access, correct, delete or export personal information about you, or to object to certain processing. Contact us at the address above and we will respond within the time the law requires.
- If you are a person whose lead information is held on behalf of a client, you may contact either that client or us; we will coordinate the response.
- Accounts are created and removed by Phieg administrators. To close an account or have your data removed, contact us.
9. Children
The platform is a business tool for adults. It is not directed at anyone under 18 and we do not knowingly collect information from children.
10. Changes
If this policy changes in a way that matters, we will update the date at the top and tell signed-in users. The current version is always at this address.
This page is served by the platform itself at phiegcrm.com/privacy.html. The same policy applies to the web app and the mobile app.